theDBot — Automated Trading Tools

Introduction

At theDBot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading bots, indicators, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

We collect several different types of information for various purposes to provide and improve our services.

Personal Information:

Email address for license delivery and support
MT4/MT5 account number for license binding
Payment information (processed securely by payment providers)
Support communications and inquiries

Usage Information:

Product usage and performance data
Website analytics and user behavior
Technical information about your system
Error logs and crash reports

How We Use Your Information

We use the collected information for various purposes:

Primary Uses:

Deliver purchased products and licenses
Provide customer support and technical assistance
Process payments and manage transactions
Send important updates and notifications
Improve our products and services
Prevent fraud and ensure license compliance

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Limited Sharing:

Payment processors for transaction processing
Service providers who assist in our operations
Legal requirements and law enforcement
Business transfers (in case of company sale/merger)
With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information:

Security Measures:

Encryption of sensitive data in transit and at rest
Secure payment processing through trusted providers
Regular security audits and updates
Limited access to personal information
Secure hosting and infrastructure

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Retention Periods:

License information: Duration of license + 2 years
Payment records: 7 years for tax purposes
Support communications: 3 years
Website analytics: 2 years
Account data: Until account deletion request

Your Rights

You have certain rights regarding your personal information:

User Rights:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to processing of your data
Data portability
Withdraw consent at any time

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website:

Cookie Types:

Essential cookies for website functionality
Analytics cookies to understand usage patterns
Preference cookies to remember your settings
Security cookies to protect against fraud

Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices:

Third-Party Services:

Payment processors (Coinbase Commerce, NOWPayments)
Analytics services (Google Analytics, Vercel Analytics)
Hosting providers (Vercel, GitHub)
Support tools and communication platforms

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, please contact us.

Last Updated: December 2024