Refund Policy
Our 7-day money-back policy and how to request a refund
Eligibility
Refunds are available within 7 days of purchase under the following conditions:
- Technical issues prevent the software from operating as described on your system
- License activation problems that cannot be resolved by our support team
- Product not as described on the product page
Not Eligible
- Market losses or performance-related outcomes
- Change of mind after successful installation and activation
- Incompatibility with your broker's restrictions on automated execution
- Refund requests after the 7-day window
How to Request a Refund
Please email support@thedbot.com with:
- Your order number
- A brief description of the issue
- Screenshots or error logs (if technical)
Refunds are processed within 5–7 business days to the original payment method once approved.
Need Help?
If you have questions about our refund policy, please don't hesitate to contact our support team.
Contact SupportLast Updated: December 2024