Refund Policy

Refunds are available within 7 days of purchase under the following conditions:

• Technical issues prevent the software from operating as described on your system
• License activation problems that cannot be resolved by our support team
• Product not as described on the product page

• Trading losses or performance-related outcomes
• Change of mind after successful installation and activation
• Incompatibility with your broker's restrictions on automated trading
• Refund requests after the 7-day window

Please email support@thedbot.com with:

• Your order number
• A brief description of the issue
• Screenshots or error logs (if technical)

Refunds are processed within 5–7 business days to the original payment method once approved.